FAQ
Here you'll find answers to common questions about our products, ordering, shipping, and account management. If you don't find what you're looking for, feel free to reach out to our support team on our Contact Page — we're here to help.
Who are your products suitable for?
Our products are designed for athletes, fitness enthusiasts, biohackers, wellness seekers, and anyone looking to improve recovery, performance, longevity, and overall health.
Are your products suitable for home use?
Yes, all of our products are specifically selected for safe and effective use in home environments, with user-friendly designs and detailed instructions.
Do I need medical advice before using these products?
While many products are safe for general use, we recommend consulting a healthcare professional before starting any new recovery or wellness therapy—especially if you have existing medical conditions.
Do you offer international shipping?
Unfortunately, we do not.
What is the Order process?
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at support@biohacs.com so that we can help.
How long does delivery take?
Delivery times vary depending on the product, typically ranging from 2–10 business days.
Do your products come with a warranty?
Yes, all products include manufacturer warranties. Details vary by product.
What is your returns policy?
We have a 14-day return policy. Please see our Delivery and Returns page for more information.
Are your products safe?
All products are carefully selected for safety, quality, and effectiveness. Always follow the provided instructions.
Can I combine multiple therapies?
Yes, many therapies complement each other (e.g., sauna + cold therapy), but it’s best to build gradually and monitor how your body responds.
